Shipping policy
SHIPPING POLICY
Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
European Union:
- Standard Shipping: €6.99 (5-10 business days)
- Free shipping on orders over €100
International Shipping:
Currently, we ship within EU, UK, USA and Canada.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. You can track your package through [carrier name, e.g., Pošta Slovenije, DPD].
Shipping Delays
While we strive to meet delivery estimates, delays may occur due to carrier issues, customs processing (for EU orders), or unforeseen circumstances. We are not responsible for delays caused by shipping carriers.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [your email] within 48 hours of delivery (or expected delivery date). We will work with the carrier to resolve the issue.
Address Accuracy
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
For shipping questions, contact us at tkorosec.biz@gmail.com.